Welcome to believe housing's new website
We've been working hard to update the look and feel of our website to make it easy for our customers to find what they need.
Thanks for visiting today.
money support and advice
Our dedicated team is here to offer free, confidential, and impartial money support and advice to help your cash go further.
Our Money Matters debt advice service is free, confidential, and impartial.
Managing the financial responsibilities of a home can be difficult, from paying rent to budgeting your income.
Our Money Matters team offer all believe housing customers a full advice service on all things money-related. Whether you need support to find the right deal, help applying for benefits, you have debt, or want some help to make your money go further, the right support and advice matters.
Our dedicated team is here to help you understand your rights and the responsibilities of you and your creditors.
The records we keep are for the purposes of believe housing only. We will not disclose any information about your enquiry to anyone, and we will not pass on your information without your explicit permission.
We have a support structure in place to help
- help you to explore your debt problem
- explain the debt options that are available and how they may affect you
- look for ways to increase your income and reduce your outgoings by completing a financial statement
- act on your behalf, if necessary, in relation to the following payments and debts: council tax, gas and electricity, water rates, and benefit overpayments
- refer to specialist agencies for multiple non-priority debts and insolvency options
- provide you with an advice letter setting out the advice we have given, actions taken, and other actions to be taken.
- attend all appointments we arrange for you, or let us know if you can’t attend an appointment
- let us know about any relevant changes in your circumstances, for instance, if you have a child, you start work, or your income increases or decreases
- provide all the information and evidence we request
- do not negotiate directly with creditors before discussing it with your adviser
- do not borrow more money or enter into any new credit agreements.
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utility bill advice
Should you need support with your home’s utility bills, then there are a number of resources that can help.
find out more2
benefits advice
Depending on your circumstances, you may have access to a number of forms of welfare support.
find out more1
savings and discount schemes
Our Money Matters team can offer money advice on anything money related, including how you can save some through different savings and discount schemes.
find out moreNE First credit union app
nefirst credit union
If you live or work in County Durham, you can join NEFirst Credit Union, which will give you access to:
An easy and flexible way to save and a competitive dividend.
Low-cost fixed-rate loans.
Free life insurance on savings and loans (subject to terms and conditions).
Security for your money, as credit unions are regulated by the Financial Services Authority and part of the Financial Services Compensation Scheme.
debt and loans
https://www.stepchange.org/
Help and Support
We are committed to providing services to help you maintain your tenancy, from paying rent, budgeting, energy efficiency, and getting on with neighbours.
Your Tenancy
As your landlord, we are committed to providing services to help you maintain your tenancy.
Contact Us
It's never been easier to keep in touch or provide your feedback with our new online customer portal, upgraded app, and website.