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Aids and Adaptations
Our housing association disabled adaptations service supports our customers and other permanent members of the household to live independently in their home.
By providing our housing association disabled adaptations and aids service, we are committed to doing everything reasonably possible to ensure tenants and other permanent members of the household are adequately housed and to enable them to live independently in their own homes for as long as possible.
Minor adaptations to improve your safety and independence and meet your long-term needs from your landlord may include grabrails next to your bath or toilet or a handrail next to your steps or stairs.
Full Occupational Therapist assessments are undertaken by Durham County Council.
what you can expect from us and what we can expect from you
- provide a service that supports our tenants and other permanent members of the household to live independently in their homes and ensure safety in the home.
- ensure that we make best use of our existing housing stock.
- ensure tenants and other permanent members of the household are aware of all the options open to them when accessing our housing association disabled adaptations and aids service.
- provide a decision-making process to deliver a cost-effective and accessible aids and adaptations service.
- where tenants wish to appeal against a decision, not to proceed with adaptations; ensure there is an appropriate appeals procedure in place.
- let us know if you are experiencing difficulties living in your home.
- advise us of any repair and maintenance requirements on aids and adaptations equipment that we have installed.
aids and adaptations policy
To find out more about the housing association disabled adaptations we offer, please download our policy.
stats that show improvements are already made
during the year 2020/21, we have:
1/4
customer at a new-build bungalow in Seaham
The wet room has made a 100 per cent difference. I’ve got limited movement in my shoulders. It’s like I’ve been given a second chance. I’m very independent.
completed during summer 2020
repairs and maintenance
believe housing is committed to delivering a high-quality, modern and effective repairs service and to provide homes that are comfortable, maintained.
Your Tenancy
As your landlord, we are committed to providing services to help you maintain your tenancy.
Help and Support
We are committed to providing services to help you maintain your tenancy, from paying rent, budgeting, energy efficiency, and getting on with neighbours.