service transformation officer (QL)

We’re looking for a Service Transformation Officer (QL) to join the believe housing team on a permanent basis.

We believe in life without barriers. If everyone expects more, they can achieve more, and we can transform lives together.

This role is hybrid, which means you can work in the best place to get the job done whether that’s at one of our County Durham offices, at home or out and about.

about the role

• The Service Transformation Officer (QL) will be responsible for supporting the Service Transformation Manager in the delivery of an outstanding customer experience, supported by technological and digital service solutions within the Neighbourhoods and Customer Experience Directorate.

• You will be required to work closely with all service areas across believe housing to deliver outstanding, consistent, accessible and accurate customer experiences enhancing back-office processes and systems that support this delivery and enable staff to work in the believe way.
• You will support the development of QL and other software systems and applications that support the delivery of services to customers.
• You will provide support to ensure the efficient and accurate operation of our systems, the implementation of new modules, updates and developments to enhance operation, functionality and the production of information and performance reports. This includes providing support and development around the implementation and administration of the CRM (Customer Relationship Management) system and the diagnostic and scripting systems which underpin the efficient delivery of the believe customer experience.
• You will also support the delivery of digital service delivery to customers, working with the ICT Team and other front-facing services to develop, implement and improve our digital service offer.

For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £32,070 – £33,214 per annum- pay uplift pending, some of our top benefits and rewards include:

• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• an excellent pension scheme with 21.6% employer contribution. Visit the LGPS member site for more details
• up to four days paid volunteering leave each year

Take a look to see what else is on offer, from wellbeing support, discounts, family-friendly policies, learning and development, and more.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

• Closing date for applications is 23.59pm on Monday, 3 October 2022.
• Please note that we are unable to accept CVs and all applicants must go through our website.
• Interview date to be confirmed.

Apply now