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Comprising mainly of tenants, the Values Group is the voice of our customers.
If you are interested in finding out more about the Values Group or would like to join, please get in touch below.
get in touchbelieve housing created the Values Group to help ensure that we are listening and responding to the voices of customers in our decision-making.
In fulfilling its responsibilities, the Values Group ensures that the organisation’s core values to “Do the right thing for our customers, our people and our business” are intrinsic to everything we do and to hear the true voice of the customer gaining insight to drive the business forward.
The Values Group is one part of our wider engagement programme which helps us to capture and listen to customer views and use these to shape and improve our services. If you are interested in finding out more about engagement, please get in touch below.
As well as getting together for scheduled meetings, the Values Group are also consulted on specific projects and attend working groups to progress scrutiny tasks, presenting findings and recommendations to the Board or the Performance and Standards Committee.
Members also receive training and briefings throughout the year to ensure they are well-informed, understand external events affecting believe housing and our customers, and support their role to scrutinise and challenge believe housing.
The Values Group has reserved places for up to seven of our tenants/leaseholders. The remaining membership includes one councillor, one staff member and one independent member. The Chair of the Values Group is a tenant member.
For further information about the Values Group, or to discuss joining the group please contact: governance@believehousing.co.uk
All current vacancies will be advertised on our Careers page.
The Values Group is one part of our wider engagement programme which helps us to capture and listen to customer views and use these to shape and improve our services. If you are interested in finding out more contact: engagement@believehousing.co.uk
We are currently consulting with believe housing customers on two separate proposals regarding governance arrangements and rent non-collection weeks.
For more details about our proposals on governance arrangements and on rent non-collection weeks click here.
The deadline to share your views on both proposals is Sunday 14 August 2022
“The Values Group is a group of, predominantly, customers of believe housing making a positive difference in how service delivery is offered to the customers. We've made significant recommendations that have gone up to the Board.”
“We’re helping believe housing to understand what it is like at grassroots level. It's a local view, it's a view of the person actually living in the houses, it's the view of the people living in that community.”
“It's not a massive commitment but it is something that's very worthwhile doing. I think one of the most important things about the Values Group is the fact that we are listened to, a you’ve made a difference to believe housing and to where you live, obviously.”
“You have that sense of achievement when you are involved in elements of work, and see the results of this and the impact it has for customers.”
We are an innovative, multi-award-winning, not-for-profit housing association. It is investing heavily to deliver life without barriers in homes and communities.
It's never been easier to keep in touch or provide your feedback with our new online customer portal, upgraded app, and website.
believe housing is a community benefit society registered with the financial conduct authority and a private registered provider of social housing, registered with the regulator of social housing.
