Customer portal

We know that making it as easy as possible to contact us is of real importance to our customers.

customer portal login customer portal registration

our customer portal

Our customer portal makes managing your tenancy a lot simpler. It’s free, easy to use and enables you to access a wide range of services at a time and place that is convenient for you.

With our customer portal you can:

request a repair

pay your rent

check your balance

request a statement

report an issue

get in touch

update and amend your details

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already using our customer app?

If you are already using our customer app, you don’t need to register for our customer portal, just visit the sign in page and simply use the same details to login to our customer portal.

how can i download the customer app?

Smartphone users should visit the App Store or Google Play depending on their device and search for believe housing.

App store Google Play

your frequently asked questions

How do i register to use the customer portal?Toggle

Registering for an account is quick and easy, our customer portal is available 24 hours a day, seven days a week to suit your busy lifestyle.

If you are already using our customer app, you don’t need to register for our customer portal, just visit the sign in page and simply use the same details to login to our customer portal.

For customers who have not used our customer app before, you can visit our customer portal and simply tell us your email address, mobile number, your tenancy reference number and your date of birth.

Choose ‘submit’ and you will then receive an email with a verification code which you must use to complete your registration. Please note this code expires overnight.

Once you’ve entered your verification code, you’ll be taken to the customer portal homepage.

I already use your customer app; do i need to register again for the customer portal?Toggle

No, if you are already using our customer app, you can use your same login details to access our customer portal without having to register again.

Simply visit our customer portal to login

I don’t know my tenancy reference number; how do i find this out?Toggle

If you are unsure of your tenancy reference number, this can be found on your rent statements and other letters we’ve sent you.

If you don’t have access to your rent statements or letters, then we can let you know your tenancy reference number. We will need to ask you a few security questions first.

You can request your tenancy number online between 9am and 4pm Monday to Friday, just choose the Q&A chatbot icon at the bottom of this page and type ‘speak to someone’.

I can’t access my customer portal accountToggle

If you’re having problems logging into our customer portal, please try resetting your password.

You will be asked to enter your registered email address and date of birth. We will send you a temporary password to your email address and you can use this to login to your account.

If your email address isn’t recognised, it could be that you registered with a different email address. Please visit the login page and enter another email address.

If you’re still having problems accessing your account, please get in touch and we can help. We will need to ask you a few security questions first.

You can contact us online between 9am and 4pm Monday to Friday, just choose the Q&A chatbot icon at the bottom of this page and type ‘speak to someone’.