Equality, diversity and inclusion

We, therefore, place a great emphasis on equality (making sure our customers have an equal chance to access our services regardless of their age, gender, race, religion, belief, disability, or sexual orientation) and diversity (namely recognising, respecting, and valuing the differences between individuals).

Our commitment means that people are treated according to their specific needs and that no individual or group is disadvantaged by our policies, services, or employment practices.

Our vision for equality, diversity and inclusion

People first

We will be an inspirational organisation ensuring people are treated with fairness, dignity, and respect at all times. We will value people’s differences by being open minded, understanding, and inclusive.

Outstanding delivery

We will ensure inclusion for all by creating equal access. We will inspire people to be honest about their needs, listen with an open mind, and then act accordingly. We will work in partnership with our customers, as we know how this builds respect and trust.

Proud communities

We will be passionate about where our customers live, providing creative solutions that demonstrate how we value them. By doing this, we will aspire to create open, safe, inclusive environments that will transform our communities making them better places to live.