estate issues

We believe that we have a duty as your landlord to ensure you are happy where you live, and this goes beyond the garden gate.

Our neighbourhood teams are out and about in all weathers, making sure our estates are clean and safe, cutting our grass verges, and getting rid of graffiti and litter. Our regular neighbourhood inspections are an opportunity for us to flag any issues and also for our customers to raise any areas of concern. We can then agree what will be done to tackle an issue. We also work closely with Durham County Council in our neighbourhoods.

To help us make our communities great places to live, we ask our customers to work with us by:

• putting all rubbish in the correct containers, and not fly-tipping (you can arrange removal of any bulk waste through the local council)
• not dropping litter
• not letting dogs foul any outside areas, including gardens and pathways, and picking up any dog mess
• reporting any issues to the council and letting us know if you spot something that needs to be dealt with by us.

who is responsible?

Find out what you’re responsible for and what believe housing is responsible for by reading our neighbourhood quality standard policy.