Welcome to believe housing's new website
We've been working hard to update the look and feel of our website to make it easy for our customers to find what they need.
Thanks for visiting today.
our policies
On this page, you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do.
You can choose to read the full policy or a policy statement, which provides you with a brief summary of the policy and sets out the level of service you can expect from believe housing.
Find our policy documents below.
Anti social behaviour policy
Asbestos Management Policy
Complaints Compensation and Compliments policy
Data protection policy
Do the right thing
Domestic abuse policy
Electrical safety policy
Equality, diversity and inclusion framework
Fire management policy
Gas and solid fuel policy
Housing Ombudsman complaint handling code: self-assessment form
Leasehold policy
Lettable standard
Lettings policy
Lifts & Lifting Equipment Policy
Neighbourhood quality standard
Openness and transparency policy
Radon Management Policy
Recruitment policy for Non Executive Board and Committee Members
Renewal and succession policy for Non-Executive Board, Committee and Values
Rent and service charge policy
Rent to Buy Policy
Repairs and maintenance policy
Slavery and Human Trafficking Statement – modern slavery statement
Targetted letting policy – new build
Tenancy management policy
Tenancy policy
Tenant led alterations policy
Water Hygiene Policy
Whistleblowing policy
No policies found, please refine your search
About Us
We are an innovative, multi-award-winning, not-for-profit housing association. It is investing heavily to deliver life without barriers in homes and communities.
Corporate Plan
When we launched our plan in April 2020, we set out the big ambitions that we wanted to achieve to help us realise our vision of life without barriers.
Transparency and Reports
At believe housing, we aim to be transparent with our customers and stakeholders by making relevant and useful documents easy for you to access.