our policies

On this page, you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do.

You can choose to read the full policy or a policy statement, which provides you with a brief summary of the policy and sets out the level of service you can expect from believe housing.
Find our policy documents below.

our policies

Aids and adaptations policy and procedure

Anti social behaviour policy

Asbestos Management Policy

Complaints Compensation and Compliments policy

Data protection policy

Do the right thing

Domestic abuse policy

Electrical safety policy

Equality, diversity and inclusion framework

Fire management policy

Gas and solid fuel policy

Housing Ombudsman complaint handling code: self-assessment form

Leasehold policy

Lettable standard

Lettings policy

Lifts & Lifting Equipment Policy

Neighbourhood quality standard

Openness and transparency policy

Radon Management Policy

Recruitment policy for Non Executive Board and Committee Members

Renewal and succession policy for Non-Executive Board, Committee and Values

Rent and service charge policy

Rent to Buy Policy

Repairs and maintenance policy

Slavery and Human Trafficking Statement – modern slavery statement

Targetted letting policy – new build

Tenancy management policy

Tenancy policy

Tenant led alterations policy

Water Hygiene Policy

Whistleblowing policy

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